Privacy Policy – North Fremantle Chiropractic

Effective Date: 11/03/2020

North Fremantle Chiropractic (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your information when you interact with our website, booking system, or clinic.

1. Information We Collect

We may collect the following types of information:

Personal details (name, date of birth, phone number, email address, address).
Health and medical information you provide during booking or consultation.
Payment details processed securely through our booking and payment provider (JaneApp).
Website usage data, including cookies, IP addresses, and analytics.

2. How We Use Your Information

We use your information to:

Provide chiropractic care and related services.
Manage bookings, cancellations, and patient communications.
Send appointment reminders and clinic updates.
Process payments and maintain records.
Improve our website, services, and patient experience.

3. Sharing of Information

We do not sell your personal data.
We may share your information with:

Service providers such as JaneApp for booking and payment.
Allied health or medical professionals with your consent.
Authorities if required by law.

4. Data Storage and Security

Your information is stored securely within JaneApp and our internal systems.
We take reasonable steps to prevent loss, misuse, or unauthorised access.
Health information is stored in compliance with Australian Privacy Principles (APPs).

5. Cookies & Website Analytics

Our website may use cookies and third-party analytics (such as Google Analytics) to understand website traffic and improve services. You can disable cookies in your browser at any time.

6. Marketing Communications

With your consent, we may send you health tips, updates, and promotions via email or SMS.
You can opt out at any time by clicking “unsubscribe” or contacting us directly.

7. Access & Correction

You may request access to your personal information or correction of any errors by contacting us (see details below).

8. Contact Us

If you have questions about this policy or how we handle your data, please contact us:

North Fremantle Chiropractic
1/210 Queen Victoria St, North Fremantle, WA, 6159
📧 info@northfremantlechiropractic.com.au
📞 +61 8 6113 2439